Cancellation & Refund Policy
Clear, fair, and documented cancellation schedules for holiday packages, hotel stays, houseboats, and transport booked with Travel Pathways.
1. Overview and Commitment
At Travel Pathways, we believe in honest travel planning and 100% financial transparency. Because Kashmir itineraries involve reserving high-demand accommodations (such as Dal Lake houseboats, boutique meadow chalets in Gulmarg, and hotels in Pahalgam) along with dedicated transport vehicles and drivers, cancellations impact multiple localized service partners.
This Cancellation and Refund Policy governs all bookings made through Travel Pathways (operated from Asad Complex, Sangrama, Sopore, Jammu & Kashmir 193201).
2. Standard Tour Package Cancellation Slabs
| Cancellation Notice Received | Applicable Cancellation Fee | Eligible Refund |
|---|---|---|
| 30 days or more before travel date | 10% of total package cost (Processing Fee) | 90% of total package amount |
| 15 to 29 days before travel date | 25% of total package cost | 75% of total package amount |
| 08 to 14 days before travel date | 50% of total package cost | 50% of total package amount |
| Less than 7 days or No-Show | 100% of total package cost | No Refund |
*Note: If specific boutique hotels, houseboats, or peak winter snow peak periods (Christmas & New Year window: 20 Dec – 05 Jan) operate under non-refundable partner contracts, the guest will be explicitly notified in writing on the booking quote before any payment is collected.
3. Natural Calamities, Weather & Unforeseen Road Closures
Kashmir high-altitude passes (such as the Srinagar–Sonamarg highway or Gulmarg road in heavy snow) are occasionally subject to temporary weather-induced traffic regulations by Jammu & Kashmir Traffic Police.
- Alternative Sightseeing / Re-routing: If a scheduled destination (e.g. Sonamarg) is rendered inaccessible due to heavy snow or landslide, our senior operations desk immediately coordinates alternative accessible sightseeing (e.g., Doodhpathri, Yusmarg, or Srinagar heritage circuits) with no additional cab driver charges.
- Government-mandated shutdowns or Flight cancellations: If all flights into Srinagar Airport (SXR) are cancelled due to low visibility or extreme weather, guests can reschedule their trip within 6 months with zero penalty charges, subject to seasonal hotel rate differences.
4. Activity Tickets & Add-ons
Activities such as Gulmarg Gondola tickets (Phase 1 & Phase 2) are administered directly by the Jammu & Kashmir Cable Car Corporation (JKCCC). JKCCC tickets are governed by official government ticketing rules. If the Gondola is closed by the authorities due to high wind or technical reasons, refunds are processed strictly as per JKCCC policy.
5. Refund Processing Timelines
All approved refund requests must be submitted in writing by email to director@travelpathways.in with the booking reference number.
- Refunds are initiated within 5 to 7 business days of approval.
- Refund payments are credited back to the original bank account, UPI ID, or card used during payment.
- A detailed written refund statement showing the deduction and credit reference is provided to the guest.
6. Contact for Cancellations & Dispute Resolution
Travel Pathways — Customer Accounts & Relations
Physical Address: Asad Complex, Sangrama, Sopore, Jammu & Kashmir 193201, India
Direct Phone: +91 9906372023
Direct Email: info@travelpathways.in / director@travelpathways.in
Official Escalations: Ashraf Ahmad Dar, Founder & Managing Director